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Reported on Thursday, July 29, 2010 8:45 AM

• BBB Accreditation
• BBB Rating
• Customer Experience
• Business Contact and Profile
• Alternate Business Names
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information
• Industry Tips

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• BBB accreditation was revoked because business failed to comply with agreed BBB standards
• Number of complaints filed against business
• Failure to respond to complaints filed against business
• Number of complaints filed against business that were unresolved
• Number of serious complaints filed against business

As of June 1, 2009 all complaints for this company are processed by the Fort Worth BBB.
Complaints that have been transferred from the Fort Worth BBB to the Dallas BBB primarily concern customer service and advertising issues. Specifically consumers allege service performed was incomplete and customer service is inferior.

The BBB has been unable to contact the company concerning complaint(s). We have not been able to determine a valid address and/or phone number for this company.

CERTIFIED CARPET AND AIR DUCT CLEANING

(817) 784-6615
(972) 385-1519 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    since the firm's BBB file was opened in November 2007: 38
    in the last 12 months: 16

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Carpet Cleaning
Routine carpet maintenance affects not just the general appearance of your home but also the overall quality of indoor air. You can improve appearance and reduce health problems by placing entry mats to collect particles and moisture before entering the carpeted area. Routine vacuuming is the most important step in carpet cleaning; cleaning frequency may vary depending on the amount of traffic that the carpeting carries,
the nature of the structure, and weather conditions.

You may wish to turn the problem of carpet cleaning over to a carpet-cleaning service. Before paying for professional cleaning, make sure that your carpet is worth the expense. The company can clean your carpet, but it can not resurrect it. In selecting a service, get two or three estimates as you would with any major consumer purchase. Determine how cleaning specials based on a specific number of rooms apply to your individual
situation. Find out whether halls and closets are considered part of a room. Inquire about the training and experience that company employees have; training periods and experience required may vary from company to company. Request information about the solvents and the equipment that the service uses to be sure that
your carpet can withstand the cleaning process. Check out the company's refund and damage policies. Get everything in writing and consult the BBB before signing any agreement.

Once you have selected a company, ask the company to test the cleaning method on an unseen section of the carpet. Identify the source of stains when possible so that the company can use special stain removers. Be sure that you understand any instructions you are given, and ask when furniture can be placed back on the carpet.


Air Duct Cleaning/ Duct Cleaning
Heating, ventilation, and air conditioning (HVAC) systems have been shown to act as a collection source for a variety of contaminates, such as mold, fungi, bacteria and very small particles of dust, that have the potential to affect health. Research by the U.S. Environmental Protection Agency has demonstrated that HVAC system cleaning may allow systems to run more efficiently by removing debris from sensitive mechanical components. Consumers should be aware of the air duct cleaning companies that make claims about the health benefits of duct cleaning. The U.S. Environmental Protection Agency has found no such proof.

Consumers should be aware that some air duct cleaning services will offer other services such as carpet cleaning or the elimination of mold in the house. If the consumer does not agree to the additional service, the company may only give the ducts a cursory cleaning before moving on to the next house.

Before you decide that your air ducts need to be cleaned, remove air vents and shine a flashlight into the ductwork. Have your ducts cleaned only if they contain visible mold buildup or have debris coming out of air vents. After the ducts have been cleaned, insist on a thorough visual inspection. All components of the HVAC system should be free from visible dust and debris.

Before servicing you may wish to contact The National Air Duct Cleaners Association (NADCA) a non-profit association that provides information on reliable air duct cleaning companies. NADCA provides pre- and post- cleaning checklists to insure that the total system cleaning is performed. For more information visit www.nadca.com or call (202)737-2926.

To get a reliability report on a company you may contact the BBB at www.fwbbb.org or call (817)332-7585.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 220527405
Report as of: 7/29/2010 8:45 AM

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