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Reported on Thursday, July 29, 2010 8:37 AM

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of C-

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• Number of complaints filed against business
• Number of complaints filed against business that were unresolved

Based on the BBB files, this company previously had an unsatisfactory record with the Bureau due to a pattern of complaints regarding warranty issues. The company has recently demonstrated improvement by eliminating the cause of complaints. The company has responded by contacting the consumer and making repairs when necessary.

BMM GROUP INC
DALLAS FOUNDATION REPAIR & DRAINAGE SPECIALIS
FTW FOUNDATION REPAIR
THE BIRDSONG GROUP INC

13410 PRESTON RD, STE A-390, DALLAS, TX 75240, Dallas County
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PO BOX 54001, HURST, TX 76054, Tarrant County
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(469) 272-3499
(817) 685-8789 (FAX)
(469) 272-5453 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 10
    in the last 12 months: 6

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

On July 14, 2008, Fort Worth Foundation Repair has provided the BBB with an outline of procedures they developed in an effort the lower complaint volume and successfully resolve future complaints. The outline includes scheduling protocol where all calls whether warranty, sales, drainage or repair are addressed in the order in which they are received to insure issues are addressed in a timely manner.

Foundation repair
Foundation problems present the most expensive potential repair for homeowners. The foundation is that part of the structure that is in direct contact with the ground and transmits the load of the structure to the ground. The
prevention and correction of foundation problems require care and investigation.

There are two types of residential foundations in widespread use in this area: Pier and Beam and Slab Construction. Pier-and-beam construction (often found in older homes) is designed to distribute perimeter loads on a continuous concrete beam supported by piers drilled into the ground. The slab construction typical of newer homes is designed to transmit essentially 100% of the load to the soil and comes in a variety of configurations.

The signs of foundation movement may take many forms - - cracks in walls or ceilings, separation in brick mortar, interior doors out of plumb - - and may seem to appear almost overnight. Foundation movement, however, is usually the product of long-term forces. The movement of pier-and-beam foundations is usually restricted to settlement and can be corrected.

If the foundation needs repair, several points should be kept in mind in selecting a foundation contractor. Get a firm bid on the cost of repair from more than one company. Determine whether the contractor will cover any damage during repairs. Compile a list of old and new references. Find out how long the company has been in business and whether it has changed owners. Learn whether the company uses day laborers or full-time employees. Check to be sure that the contractor is registered with the city as required. Improper foundation repairs may only add to your problem.

As with many homeowners' expenses, prevention of foundation problems will be cheaper than correction. Foundation problems in this region often are due to variations in soil moisture. Too little moisture causes the soil to shrink and the foundation to settle; too much water causes the soil to swell and heave the foundation. Periodic watering, drainage adjustments, and even landscaping can be manipulated to help maintain constant soil moisture. A small investment in preventive maintenance can avoid costly repairs at a later date.

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BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: A0112225
Report as of: 7/29/2010 8:37 AM

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