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Reported on Thursday, July 29, 2010 8:50 AM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Based on BBB files, this business has a BBB Rating of A

Click here for an explanation of BBB Ratings.

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 2
    in the last 12 months: 1

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Moving

Movers are required to provide you with a written proposal. This may be either a binding proposal which states the exact price of the move, or a "not-to-exceed" proposal, which states the maximum price of the
move, but allows the mover to charge less than the maximum. For the mover to give you an accurate estimate, you must be clear about the tems you want moved and advise them of any special conditions, such as stairs, long carries or elevators that are involved in the move.
Some movers charge by the hour, others charge by the piece. The proposal should also indicate what forms of payment are accepted, such as personal check or credit card. Movers are also required to provide you with a pamphlet entitled, "Your Rights and Responsibilities When You Move in Texas".

Movers must provide you with a moving services contract. This contract should contain all the information about your move including your name, movers name and amount of movers limitation of liability for loss or damage of your goods. All movers registered with TXDOT have a standard liability of 60 cents per pound per article. This
means the mover is only required to reimburse you $30 for a 50 pound TV. Your mover may offer to sell you transit insurance, which helps cover loss or damage to your goods based on the weight of the damaged
item.

If you have any dispute about charges, loss or damage to your goods, you need to file a written claim with the mover. This claim must be received by the company within 90 days of the delivery date. The mover has 20 days to contact you about receiving your claim and has the right to inspect any containers or damaged goods within 30 days of receiving the claim. The mover has 90 days to pay or deny your claim or make a settlement offer.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: A3011230
Report as of: 7/29/2010 8:50 AM

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