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Reported on Thursday, July 29, 2010 8:37 AM

• BBB Accreditation
• BBB Rating
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• Alternate Business Names
• Additional Locations and Phone Numbers

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• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of A-

Click here for an explanation of BBB Ratings.

AQUASANA

(817) 536-5286 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 12
    in the last 12 months: 2

The BBB has no information regarding Government Actions at this time.

This company advertises on their website www.aquasana.com “free” and “lifetime warranty.”

According to the BBB’s Code of Advertising, the word “free” may be used in advertising whenever the advertiser is offering an unconditional gift. If receipt of the “free” merchandise or service is conditional on a purchase: the advertiser must disclose this condition clearly and conspicuously together with the “free” offer (not by placing an asterisk or symbol next to “free” and referring to the condition(s) in a footnote); the normal price of the merchandise or service to be purchased must not have been increased nor its quantity or quality reduced; and the “free” offer must be temporary; otherwise, it would become a continuous combination offer, no part of which is free.

When the term “warranty” (or “guarantee”) is used in product advertising, the following disclosure should be made clearly and prominently; a statement that the complete details of the warranty can be seen at the advertiser’s store prior to sale, or in the case of mail or telephone order sales, are available free on written request. When the term “lifetime,” “life” or similar representation are used in advertising to describe the duration of the warranty or guarantee, the advertisement should clearly and prominently disclose the life to which the representation refers.

The Better Business Bureau contacted the company June and September 2008 to substantiate, modify, or discontinue the claims. The company responded to the Better Business Bureau June 2008 but has not substantiated, modified, discontinued the advertising.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: A4040568
Report as of: 7/29/2010 8:37 AM

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