Better Business Bureau
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Serving Tarrant, Johnson, Hood, Somervell, Wise, Parker, Erath and Palo Pinto Counties
For Consumers
BBB Reliability Report for
TRAVELOCITY
A BBB Accredited business since 2/21/2001
Find out more about this business:
Reported on Tuesday, February 9, 2010 3:44 PM
BBB Accreditation
Back To TopBBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company participates in BBB Online. This means the company has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
BBB Rating
Back To TopBased on BBB files, this business has a BBB Rating of A
Business Contact and Profile
Back To TopName: |
TRAVELOCITY |
Phone: |
(888) 709-5983 |
Address: |
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Business Category: |
TRAVEL AGENCY, ON-LINE TRAVEL SERVICE, VACATION PLANNER |
eMail: |
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Web Address: |
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BBB file opened: |
January 13, 1998 |
Business started: |
January 1996 |
Business started locally: |
January 1996 |
Primary Contact: |
JOHN ABERCROMBIE III (COMPLAINT CONTACT) |
Complaint Contact: |
JOHN ABERCROMBIE III (COMPLAINT CONTACT) |
Other Contacts: |
CORPORATE OFFICE Olivia Wendland (Supervisor) |
Alternate Business Names
Back To TopLast Minute
SABRE HOLDINGS
SABRE INC
TRAVELOCITY.COM
World Choice Travel
YAHOO TRAVEL
Additional Locations and Phone Numbers
Back To Top11603 CROSSWINDS WAY, STE 125, SAN ANTONIO, TX 78233, Bexar County
Google map Mapquest map Yahoo map
(210) 302-1731
(210) 302-1749
(682) 605-1000
(866) 999-8942
(210) 247-9489 (FAX)
(800) 944-0005 (FAX)
Customer Complaint History
Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 1627
in the last 12 months: 529
| Complaints Concerned: | ||||||||
| Selling Practices (175 complaints) | ||||||||
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| Advertising Issues (151 complaints) | ||||||||
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| Service Issues (312 complaints) | ||||||||
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| Customer Service Issues (38 complaints) | ||||||||
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| Credit or Billing Disputes (219 complaints) | ||||||||
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| Delivery Issues (32 complaints) | ||||||||
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| Refund Practices (512 complaints) | ||||||||
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| Product Quality (23 complaints) | ||||||||
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| Contract Disputes (47 complaints) | ||||||||
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| Guarantee or Warranty Issues (117 complaints) | ||||||||
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Government Actions
Back To TopThe BBB has no information regarding Government Actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 98010768
Report as of: 2/9/2010 3:44 PM
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